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Returns and Refunds
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products’ instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
If there is a problem with a product that you purchased from us, we will refund the original purchase amount within 30 days of your purchase for items returned to us within those 30 days. We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
"Sale" items and Tools are final sale, and therefore cannot be returned for a refund.
You may ship an item back to us via Canada Post Ground (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.
Please contact us via email, found on our Customer Support page, to initiate a return of product requiring a refund, exchange or warranty